• As part of our commitment to privacy and transparency, we updated our policy in May 2018 in line with GDPR regulations.

​Our Privacy Promise

Templesprings is all about people – our customers, our students, our service users, our colleagues, our partners, our community.
Each of these relationships is built on trust – a trust we earn by protecting your information and policy.

We believe you should always know what data we collect from you and how we use it, and that you should have meaningful control over both. We want to empower service users to make the best decisions about the information that they share with us. In fact, we have highlighted the most important details in our Privacy Policy that you should know about.

Personal Data We Collect: We collect Parent’s name and contact details, student’s name, D.O.B, school, gender, information on any special needs requirement. Information on how they heard about us, and the service they want to access.

How We Use the Information We Collect: We use the personal information we collect from students (or about students from parents) to provide and improve the Service, for educational, security, and safety purposes, or as required by law.

We will always ask your express permission to take photographs and videos to catalogue your child(ren)’s musical journey with us and for promotional purposes on our website and social media pages.

We will not require you to provide more personal information than is reasonably necessary in order to participate in the Service.

Data Retention: We will not retain your personal information for any longer than is necessary for educational purposes and legal obligations, or to provide the Service for which we receive or collect the parents/student personal information. Additionally, (1) we collect only minimal information from parents/students necessary to register for the Service, (2) we delete students’ accounts if they’re inactive for more than twelve months. Note, however, some content within a student account will be kept after deletion of the account for legal compliance reasons. We store non-student user personal information for as long as it is necessary to provide products and Service to you and others. For non-student users, personal information associated with your account will be kept until your account is deleted or until we no longer need the data to provide the Service, whichever occurs first.

What Student Information is Shown Publicly? No student’s account or profile is made available or visible to the public through any of our systems. Only the student, the student’s parents, and the student’s teachers or play workers can see the student’s profile and related data. No child can upload content (such as a photo, video, drawing, journal entry, or document) to the Service except through their student account. This can’t happen for children without the parent providing parental consent directly to Templesprings. Parents are able to view their own child’s data on their own parent account after Templesprings has approved the submitted content.

Student data are visible by students, teachers, parents and staff who have logged into their accounts and are associated with that particular lesson. They are not viewable by the general public. Parents, teachers and staff can add content or comments to these accounts, but students can only view this once Templesprings has obtained parental consent.

We Never Sell Personal Information: We will never sell or rent your personal information or non-personal information. We will only share personal information with a limited set off third-party service providers necessary to provide or develop our services (such as systems and database hosting) or as required by law, and we will be transparent about who these service providers are. We will contractually require that these service providers process personal information in accordance with our instructions and consistent with this Privacy Policy and ensure that these service providers employ reasonable and comprehensive data protection and security protocols.

You own your data: We don’t own any content or information you provide or we receive – you (parents/students) will own your content and information.

Security and Privacy by Design and Default: We use security industry best practices to protect personal information, including using encryption and other security safeguards to protect personal information.

Transparency and Choice: We will be transparent about our practices, so that you can make meaningful choices about how your personal information is used. If we make a material change, we will provide prominent notice by posting a notice on our service or this website page and/or we will notify you by email (if you have provided an email address to us)

Right to Access and Correction of Data: We support access to and correction of parents/students personal information either 1) directly by the student or their parent or legal guardian. 2) when updated as part of the termly renewal process where we check that the information we hold for you is correct and complete. Parents, students and other service users can contact us at to access, correct or update their personal information. Alternatively, they can use the features in their parent/student portal to do so including requesting about your additional rights of data portability and right to object or withdraw consent.